Privacy Policy

Eagle Ride Rent-a-Car LLC ("Eagle Ride", "we", "us" or "our") provides short-term and long-term vehicle rental services, including online booking, vehicle delivery and collection, and chauffeur arrangements. Protecting the personal information you trust us with is central to how we run that service.

This Privacy Policy explains what we collect when you browse this website, request a quote, reserve a vehicle or rent from us in person, how we use that information, who we share it with, and what choices you have. By using our website or renting a vehicle from us, you agree to the practices described here.

We collect only the information we need to quote, confirm and safely hand over a rental vehicle. Depending on how you interact with us, this may include:

• Identity and contact details — full name, date of birth, nationality, phone number, WhatsApp number, email address, and residential or hotel address.
• Driving credentials — driving licence, International Driving Permit, passport, visa page or national ID, together with their expiry dates.
• Booking details — the vehicle selected, pick-up and drop-off dates and locations, flight number, extras such as child seats or additional drivers, and any special requests.
• Payment information — billing name and address, rental charges, deposit amount, and the card type, expiry and last four digits.
• Rental history — previous bookings, extensions, condition reports, traffic violations and outstanding balances.
• Website and device data — IP address, browser type, pages and vehicles viewed, referring page and time spent on the site.
• Correspondence — enquiry form submissions, WhatsApp and email messages, and notes taken by our reservations team.

Your information is used for clearly defined rental and business purposes:

• To prepare quotations and to confirm, amend or cancel your reservation.
• To verify your identity, age and driving eligibility before a vehicle is released.
• To prepare the rental agreement, handover checklist and vehicle condition report.
• To process rental payments, security deposits, refunds and post-rental charges.
• To deliver and collect vehicles at the address or airport terminal you provide.
• To provide roadside assistance, replacement vehicles and customer support during your rental.
• To recover the vehicle and manage insurance claims after an accident, theft or breakdown.
• To administer traffic fines, tolls, parking penalties and impound fees incurred during your rental period.
• To send booking confirmations, reminders and service messages about your rental.
• To send offers and promotions where you have asked to receive them.
• To improve our fleet, pricing and website experience, and to meet our legal, tax and regulatory obligations.

Local regulations require us to record the identity and driving credentials of every renter and additional driver before a vehicle leaves our premises. We therefore take a copy of your driving licence, passport or national ID and, where applicable, your visa page and International Driving Permit.

These copies are attached to your rental file, stored securely, and used only to confirm eligibility, complete the rental agreement, and respond to lawful requests from the police, traffic authorities or our insurers. We do not use your identity documents for marketing and we never sell them.

Rental charges and refundable security deposits are handled by regulated payment providers and bank terminals that meet PCI DSS standards. Full card numbers and security codes are processed directly by those providers and are never stored on our servers or written into your rental file.

We retain only the transaction reference, amount, card type and last four digits so that we can match payments, release your deposit and resolve any billing dispute. Where a deposit is taken as a pre-authorisation, it is released back to the issuing bank after the vehicle is returned and inspected, subject to the timelines described in our Terms & Conditions.

Some vehicles in our fleet are fitted with GPS tracking or telematics units. These devices protect our assets: they help us locate a stolen or unreturned vehicle, dispatch roadside assistance to the right place, verify mileage, and support insurance and accident investigations.

We do not use tracking data to monitor your day-to-day movements for marketing purposes, and access is restricted to authorised staff. Location data may be disclosed to the police, our insurers or a recovery agent where a vehicle is reported stolen, is not returned as agreed, or is involved in a serious incident.

Because our vehicles are registered in our name, traffic fines, radar violations, toll charges, parking penalties and impound notices issued during your rental are sent to us first. To transfer liability and settle the matter, we may share your name, licence details, contact information and rental period with the relevant traffic authority, toll operator, police department or parking enforcement body.

Following an accident or damage claim, the same details may be shared with our insurer, loss adjusters, approved workshops and, where required, the other party’s insurer.

We do not sell or rent your personal information. We share it only where it is necessary to deliver the rental service or where the law requires it, namely with:

• Payment processors, banks and card networks that handle rental charges and deposits.
• Insurance providers, brokers, loss adjusters and approved repair workshops.
• Police, traffic authorities, toll operators, courts and other government bodies acting under their legal powers.
• Vehicle recovery, towing and roadside assistance partners.
• Delivery drivers and chauffeurs assigned to your booking.
• IT, hosting, email, analytics and customer support providers who process data on our behalf under confidentiality obligations.
• Professional advisers such as accountants, auditors and lawyers.

Where a service provider processes data on our behalf, it may use that data only for the purpose we have instructed and must protect it to the same standard we do.

Our website uses cookies and similar technologies to keep the site working, remember your search filters and vehicle preferences, and understand which pages and vehicles are most popular. Some cookies are strictly necessary for booking and enquiry forms to function; others are analytical and help us improve the site.

You can block or delete cookies through your browser settings at any time. Please note that disabling strictly necessary cookies may stop booking forms, filters or enquiry buttons from working correctly.

We keep your information only for as long as there is a clear reason to do so. Rental agreements, invoices and identity copies are retained for the period required by tax, accounting and transport regulations. Records relating to an open traffic fine, damage claim, insurance matter or unpaid balance are retained until that matter is fully resolved.

Marketing contact details are kept until you unsubscribe or ask us to remove them, and website analytics data is retained in aggregated form. When information is no longer needed, it is securely deleted or anonymised.

We apply appropriate technical and organisational safeguards to protect your information, including encrypted connections on our website, access controls that limit rental files to authorised staff, secure storage for scanned documents, and regular review of the systems we use.

No method of transmission or storage is completely secure, so while we work hard to protect your data we cannot guarantee absolute security. If a breach occurs that is likely to affect your rights, we will notify you and the competent authority as required by law.

You may ask us to:

• Confirm what personal information we hold about you and provide a copy of it.
• Correct information that is inaccurate or out of date.
• Delete information we no longer have a lawful reason to keep.
• Restrict or object to certain uses of your information.
• Stop sending you marketing messages — you can also unsubscribe from any promotional email directly.

To exercise any of these rights, contact us using the details in the final section. We may need to verify your identity before acting on a request, and some information must be retained where a legal, contractual or regulatory obligation applies.

Our services are intended for adults who meet the minimum driving age and licence requirements set out in our Terms & Conditions. We do not knowingly collect personal information from children. If you believe a minor has submitted information through our website, please contact us and we will delete it promptly.

Our website may link to third-party sites and services such as mapping tools, messaging apps, social media profiles and payment gateways. Those services operate under their own privacy policies and we are not responsible for how they handle your data. We encourage you to review their policies before sharing information with them.

We may update this Privacy Policy from time to time to reflect changes in our services, technology or legal obligations. The revised version takes effect as soon as it is published on this page, and the “Last updated” date above always shows when it was most recently changed. Where a change is significant, we will make reasonable efforts to notify active customers directly.

If you have any questions, requests or concerns about this document, please get in touch with our team:

• Email: sales@eagleridecarrental.ae
• Phone / WhatsApp: +971586267005
• Address: Downtown Dubai, UAE

We aim to respond to every enquiry within two working days.