Terms & Conditions

These Terms & Conditions govern the use of this website and every vehicle rental supplied by Eagle Ride Rent-a-Car LLC ("Eagle Ride", "we", "us" or "our"). By booking a vehicle, signing a rental agreement or taking delivery of one of our vehicles, you confirm that you have read, understood and accepted these terms.

The signed rental agreement, the vehicle condition report and any written booking confirmation form part of these terms. Where a specific rate, offer or vehicle carries its own conditions, those conditions apply in addition to the terms below.

To rent a vehicle from us you must:

• Be at least 21 years of age; selected luxury, sports and premium SUV models require a minimum age of 25.
• Hold a full, valid driving licence that has been held for at least twelve months and is not suspended or endorsed.
• Present a valid International Driving Permit alongside your home licence if you are visiting as a tourist and your licence is not accepted locally.
• Provide a valid passport, visa page or national ID as applicable.
• Present a credit or debit card in the main driver’s own name for the rental charges and security deposit.

Only drivers named on the rental agreement may operate the vehicle. Additional drivers must be registered in advance, meet the same requirements, and may incur an additional driver fee. Allowing an unregistered person to drive voids all insurance cover and makes you fully liable for any loss.

A booking request submitted through our website, by phone or over WhatsApp is an enquiry, not a confirmed rental. Your reservation is confirmed only once we issue a written confirmation and, where applicable, receive the required deposit or advance payment.

Rates quoted are based on the vehicle category, rental duration and dates you supply; if your requirements change, the rate may be recalculated. Please check that the names, dates, times and locations on your confirmation are correct and tell us immediately if anything needs to be amended.

The rental rate covers the vehicle, standard insurance and the mileage allowance stated in your agreement. Unless expressly included in writing, the following are charged separately: fuel, tolls and road crossings, traffic fines, additional driver fees, child seats, delivery and collection outside our free zone, cross-border permits, airport surcharges, cleaning fees and applicable taxes.

Rental days are counted in 24-hour periods from the time of pick-up. Payment is due in advance for the confirmed rental period unless a credit account has been agreed in writing. Monthly and long-term rentals are invoiced according to the schedule set out in the agreement, and we reserve the right to recover any unpaid balance, including through a debt recovery agent where necessary.

A refundable security deposit is required for every rental. It is normally taken as a pre-authorisation or hold on the main driver’s card, and the amount depends on the vehicle category. The deposit covers the excess payable on an insurance claim, unpaid traffic fines and tolls, fuel shortfalls, excess mileage, cleaning, and any other charge arising from the rental.

The deposit is released after the vehicle has been returned, inspected and checked against the traffic system. Because fines and toll charges can take time to appear on our account, we hold the deposit for up to 30 days after return, and longer where an open violation, damage claim or police case exists. Bank processing times for releasing a hold are outside our control.

We understand that plans change. Cancellations must be sent to us in writing by email or WhatsApp, and the following applies from the time we receive your notice:

• More than 48 hours before pick-up — cancel free of charge and receive a full refund of any amount paid.
• Between 24 and 48 hours before pick-up — a cancellation fee equal to one rental day is deducted and the balance refunded.
• Less than 24 hours before pick-up — a cancellation fee of up to two rental days, or 50% of the booking value for rentals of three days or less, is deducted.
• No-show or failure to collect — the booking is released and any advance payment for the first rental period is non-refundable.

Early returns. If you return a vehicle before the agreed end date, daily and weekly rentals are not refunded for the unused days. For monthly and long-term rentals, unused complete months are refunded at the applicable rate after deducting the notice period stated in your agreement, and the remaining period may be re-rated to the shorter-term tariff that actually applies.

Cancellations by us. If we cannot supply the reserved vehicle or an acceptable alternative, you may choose a full refund of everything you have paid or a rebooking at no extra cost. Approved refunds are issued to the original payment method within 7 to 14 working days, subject to your bank’s processing times. Payment gateway charges, delivery costs already incurred and non-refundable extras booked on your behalf may be deducted where applicable.

Non-refundable items. Traffic fines, tolls, fuel shortfalls, cleaning fees, damage costs and rental days already used are never refundable. Special promotional and prepaid rates may be non-refundable; where that applies, it is stated clearly at the time of booking and on your confirmation.

Most rentals include a daily mileage allowance, stated on your rental agreement, with unused daily allowance pooled across the rental period. Long-term and monthly rentals carry a monthly allowance instead.

Distance driven beyond the allowance is charged at the per-kilometre rate shown in your agreement and is deducted from the security deposit or invoiced on return. Tampering with or disconnecting the odometer is a serious breach of this agreement and will result in the full replacement value of the vehicle being charged.

Vehicles operate on a like-for-like fuel policy: the vehicle is supplied with a recorded fuel level and must be returned with the same level. Any shortfall is charged at the prevailing pump price plus a refuelling service fee.

You are responsible for using the correct fuel grade. Misfuelling — for example putting petrol into a diesel vehicle — is not covered by insurance, and all resulting draining, towing and repair costs are payable by you.

Free delivery and collection is available within our standard service area for qualifying rentals; outside that area a distance-based charge applies and is confirmed before your booking is finalised. Airport, hotel and late-night deliveries may carry a surcharge.

Please allow a reasonable window for delivery, as timings depend on traffic and flight arrivals. Someone holding the original licence and identity documents must be present to sign the agreement and condition report at handover. If nobody is available at the agreed time and place, a waiting or re-delivery fee may apply.

All rentals include comprehensive insurance with third-party liability cover as required by law. Every claim is subject to an insurance excess, which is payable by you and is stated in your rental agreement. Optional excess reduction or super collision damage waiver can be purchased at the start of the rental.

Insurance does not apply, and you become fully liable for all damage, recovery costs and loss of revenue, where the vehicle is driven by an unregistered driver, driven under the influence of alcohol or drugs, driven without a valid licence, used in breach of the permitted use section below, or where you leave the scene of an accident or fail to obtain an official police report.

You are responsible for every traffic fine, radar violation, toll or road crossing charge, parking charge, impound fee and administrative penalty incurred during your rental period, including any that reaches us after the vehicle has been returned.

Each fine or charge is passed on at cost together with an administration fee per violation for processing and transferring it. Where a vehicle is impounded or a serious violation is recorded, you remain liable for the full rental rate for every day the vehicle is unavailable to us, in addition to release and towing costs.

The vehicle must be used lawfully, responsibly and in line with the manufacturer’s guidance. The following are strictly prohibited:

• Driving under the influence of alcohol, drugs or any substance that impairs control.
• Racing, rallying, drifting, track use, performance testing or any form of competition.
• Off-road driving, dune bashing, driving on beaches, or use on unsurfaced roads not suited to the vehicle.
• Towing or pushing another vehicle, trailer or object.
• Carrying passengers or goods for hire or reward, including ride-hailing and delivery work, unless agreed in writing.
• Subletting, lending or transferring the vehicle to any person not named on the agreement.
• Carrying hazardous, flammable or illegal goods, or exceeding the vehicle’s seating or load capacity.
• Taking the vehicle across an international border without our prior written permission and the correct insurance and permits.
• Smoking or vaping inside the vehicle, or transporting pets without prior approval — a deep-cleaning fee applies in either case.

Roadside assistance is included for mechanical breakdowns, and where a fault is not caused by misuse we will repair or replace the vehicle as quickly as reasonably possible.

In the event of an accident, however minor, you must stop, ensure everyone’s safety, notify the police, obtain an official police report and contact us immediately. Do not admit liability and do not authorise any repair yourself. Without a police report the insurance will not respond and you will be liable for the full cost of the damage. Charges arising from negligence — such as punctures, kerbed wheels, lost keys, flat batteries caused by leaving lights on, or recovery from a location the vehicle should not have been driven to — are payable by you.

If you wish to keep the vehicle longer, please contact us at least 24 hours before your return time so we can check availability, extend the insurance cover and take any additional payment. Extensions are confirmed only when we approve them in writing.

A grace period of up to two hours applies after the agreed return time. Beyond that, a further full rental day is charged for each day or part-day of late return. Keeping a vehicle beyond the agreed period without approval invalidates insurance cover and, where contact cannot be established, entitles us to recover the vehicle and report it to the authorities.

Bookings are accepted for a vehicle category. Photographs on our website are representative, and colour, trim, model year and minor specification may differ from the exact vehicle supplied.

If the reserved vehicle becomes unavailable due to an accident, a delayed return, servicing or another reason outside our control, we will supply the closest available alternative of the same or a higher category at no additional cost, or offer you a full refund as described in the Cancellation and Refund section.

The vehicle is handed over in clean condition with a signed condition report recording existing marks. Please inspect the vehicle at handover and raise anything not listed before you drive away. On return, the vehicle must be in a comparable condition; excessive soiling, stains, odours, sand or pet hair attract a cleaning fee.

Please check the vehicle carefully for your belongings before handing back the keys. We are not responsible for cash, documents, luggage, electronics or other personal items left in a vehicle, whether during the rental or after return.

Personal information collected in connection with your booking and rental is handled in line with our Privacy Policy, which explains what we collect, how we use it and who we share it with. Please read it alongside these terms.

These Terms & Conditions, and any rental agreement made under them, are governed by the laws applicable at our place of business, and the local courts have exclusive jurisdiction over any dispute.

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions continue in full force. We may update these terms from time to time; the version published on this page at the moment you book is the version that applies to your rental.

If you have any questions, requests or concerns about this document, please get in touch with our team:

• Email: sales@eagleridecarrental.ae
• Phone / WhatsApp: +971586267005
• Address: Downtown Dubai, UAE

We aim to respond to every enquiry within two working days.